At Mountain’s Elixir, we strive to deliver your orders quickly and efficiently. Please review our shipping policy below to understand our process.

1. Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• If there is a delay due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

• Delivery times vary based on location and shipping carrier availability.
• International orders may be subject to customs fees, duties, or taxes, which are the customer’s responsibility.

3. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• Please allow up to 48 hours for tracking updates to appear.

4. Shipping Restrictions

• We currently ship worldwide, but some regions may have restrictions on Shilajit supplements. Please check your country’s import regulations before ordering.
• We do not ship to P.O. boxes or military addresses (APO/FPO/DPO).

5. Lost, Stolen, or Delayed Packages

• Lost or Stolen Packages: We are not responsible for lost or stolen packages once marked as "Delivered." If this happens, please check with your local carrier or file a claim with them.
• Delayed Shipments: Shipping times are estimates and may be affected by customs, weather, or carrier delays. If your order is significantly delayed, contact us .

6. Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [Your Contact Email] with photos of the item and packaging.
• We will assess the issue and provide a replacement or refund if eligible.

7. Contact Us

For any shipping-related inquiries, please reach out